Tag: Users

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Apple fined $27 million in France for throttling old iPhones without telling users

France’s competition watchdog DGCCRF announced earlier today that Apple will pay a $ 27.4 million (€25 million) fine due to an iOS update that capped performance of aging devices. The company will also have to display a statement on its website for a month.

A couple of years ago, Apple released an iOS update (10.2.1 and 11.2) that introduced a new feature for older devices. If your battery is getting old, iOS would cap peak performances as your battery might not be able to handle quick peaks of power draw. The result of those peaks is that your iPhone might shut down abruptly.

While that feature is technically fine, Apple failed to inform users that it was capping performances on some devices. The company apologized and introduced a new software feature called “Battery Health”. It lets you check the maximum capacity of your battery and if your iPhone can reach peak performance.

And that’s the issue here. Many users may have noticed that their phone would get slower when they play a game for instance. But they didn’t know that replacing the battery would fix that. Some users may have bought new phones even though their existing phone was working fine.

France’s DGCCRF also notes that iPhone users can’t downgrade to a previous version of iOS, which means that iPhone users had no way to lift the performance capping feature. “Failing to inform consumers represented a misleading business practice using omission,” the French authority writes.

Apple accepted to settle by paying a €25 million fine and recognizing its wrongdoing with a statement on its website.

Apple addresses why people are saying their iPhones with older batteries are running ‘slower’

Gadgets – TechCrunch

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RCS messaging has rolled out to Android users in the US

Here’s a nice little surprise for Android users this weekend. It seems that Google’s pans to roll out Rich Communication Services (RCS) messaging is slightly ahead of schedule. The company announced in November that it would be making the feature available for all Android users in the country by year-end.

A tweet from Android Messages product manager Sanaz Ahari confirms that the SMS-successor has been made available to users in the States as of this week. The new protocol brings with it some key advances over messaging stalwart, SMS.

The update brings a lot of features that many have been compared to iMessage, Apple’s standard protocol that’s done a good keeping many users onboard with iOS, for fear of becoming a green bubble. Key features include read receipts, the ability to see another user typing in real-time, larger file transfers and improved group messaging (though, as noted, some features like end to end encryption are still lacking).

Notably back in October, the U.S.’s four primary carriers formed a rare joint effort to accelerate the adoption of RCS. Both the Messages app and carrier services have to be updated to get access. Users in the U.K. and France also have access to the feature as of this summer, with more countries coming soon.


Android – TechCrunch

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Facebook Viewpoints pays users for well-being surveys & tasks

Facebook is launching a new market research, task, and product testing program that lets users earn money. Starting today, people in the US who are over 18 can download Viewpoints and participate in a well-being survey so Facebook can learn to “limit the negative impacts of social media and enhance the benefits.” Other opportunities include completing online chores on behalf of Facebook, or trying out new apps or devices ahead of launch so Facebook can refine them.

The well-being survey will take about 15 minutes score users 1000 points, which translates into a $ 5 reward that’s paid over PayPal . People interested in signing up can join Viewpoints here. The company claims it will only use the data collected internally and won’t sell it. Facebook Viewpoints is available on iOS and Android, and the company plans to open the app to more countries next year.

The question is whether users will be comfortable giving up even more data Facebook. Many are already creeped out by Facebook, but the monetary incentive might override their morals.

Meanwhile, Facebook will have to work to prevent the app from beinh abused. Most importantly, it needs to figure out how to make sure underage minors aren’t slipping into the app. They might be more vulnerable to coercion by cash, and less aware of the consequences of sharing their data.

I tried using Viewpoints but wasn’t invited to the well-being study or any other opportunities, so I couldn’t earn any money or try it out further as som studies are open only to people in certain locations or demographics. For now you have to log in with a Facebook account but it showed greyed out options for Google, phone, and email login that Facebook says are coming soon. Payments can take up to 10 days to process and your points expire after 5 years. Facebook won’t post or publicly share any info you provide through the app.

The launch of Viewpoints comes after Facebook shut down its paid market surveillance program Research and its free VPN that collected users’ data Onavo in the wake of a TechCrunch investigation that found the company was paying teenagers for their data while breaking Apple’s rules about distributing employee-only apps outside of a company.

The social network relaunched its market research efforts under the name Study From Facebook in June with a commitment to not allowing kids access. But in the meantime, leaked court documents have shown that Facebook purposefully used market research collected from Onavo to find potential rivals to cut off from its data. Facebook is now under anti-trust investigations surrounding concerns that disadvantaging its competitors hurt consumer choice in social apps.

Facebook pays teens to install VPN that spies on them


Android – TechCrunch

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This tactile display lets visually impaired users feel on-screen 3D shapes

Using a computer and modern software can be a chore to begin with for the visually impaired, but fundamentally visual tasks like 3D design are even harder. This Stanford team is working on a way to display 3D information, like in a CAD or modeling program, using a “2.5D” display made up of pins that be raised or lowered as sort of tactile pixels. Taxels!

The research project, a collaboration between graduate student Alexa Siu, Joshua Miele, and lab head Sean Follmer, is intended to explore avenues by which blind and visually impaired people can accomplish visual tasks without the aid of a sighted helper. It was presented this week at SIGACCESS.

tactile display2The device is essentially a 12×24 array of thin columns with rounded tops that can be individually told to rise anywhere from a fraction of an inch to several inches above the plane, taking the shape of 3D objects quick enough to amount to real time.

“It opens up the possibility of blind people being, not just consumers of the benefits of fabrication technology, but agents in it, creating our own tools from 3D modeling environments that we would want or need – and having some hope of doing it in a timely manner,” explained Miele, who is himself blind, in a Stanford news release.

Siu calls the device “2.5D,” since of course it can’t show the entire object floating in midair. But it’s an easy way for someone who can’t see the screen to understand the shape it’s displaying. The resolution is limited, sure, but that’s a shortcoming shared by all tactile displays — which it should be noted are extremely rare to begin with and often very expensive.

The field is moving forward, but too slowly for some, like this crew and the parents behind the BecDot, an inexpensive Braille display for kids. And other tactile displays are being pursued as possibilities for interactions in virtual environments.

The BecDot is a toy that helps teach vision-impaired kids to read braille

Getting an intuitive understanding of a 3D object, whether one is designing or just viewing it, usually means rotating and shifting it — something that’s difficult to express in non-visual ways. But a real-time tactile display like this one can change the shape it’s showing quickly and smoothly, allowing more complex shapes like moving cross-sections to be expressed as well.

tac

Joshua Miele demonstrates the device.

The device is far from becoming a commercial project, though as you can see in the images (and the video below), it’s very much a working prototype and a fairly polished one at that. The team plans on reducing the size of the pins, which would of course increase the resolution of the display. Interestingly another grad student in the same lab is working on that very thing, albeit at rather an earlier stage.

The Shape Lab at Stanford is working on a number of projects along these lines — you can keep up with their work at the lab’s website.

Gadgets – TechCrunch

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Alexa developers can now personalize their skills by recognizing the user’s voice

Amazon Alexa is already capable of identifying different voices to give personalized responses to different users in the household, thanks to the added support for voice profiles two years ago. Now, those same personalization capabilities will be offered to Alexa Skill developers, Amazon has announced.

Alongside Amazon’s big rollout of new consumer devices on Wednesday, the company also introduced a new “skill personalization” feature for the Alexa Skills Kit, that lets developers tap into the voice profiles that customers create through the Alexa companion app or from their device.

This expanded capability lets developers make skills that are able to remember a user’s custom settings, address their preferences when using the skill, and just generally recognize the different household members who are speaking at the time, among other things.

To work, Alexa will send a directed identifier — a generated string of characters and numbers — to the skill in question, if the customer has a voice profile set up. Every time the customer returns to that skill, the same identifier is share. This identifier doesn’t include any personally identifiable information, Amazon says, and is different for each voice profile for each skill the customer users.

Skill developers can then leverage this information to generate personalized greetings or responses based on the customers’ likes, dislikes, and interests.

If the customer doesn’t want to use skill personalization even though they configured a voice profile, they can opt out of the feature in the Alexa app.

Personalization could be a particular advantage to Alexa skills like games, where users may want to save their progress, or to music or podcasts/audio programming skills, where taste preferences come into play.

However, Alexa’s process for establishing voice profiles still requires manual input on users’ parts — people have to configure the option in the Alexa companion app’s settings, or say to Alexa, “learn my voice.” Many consumers may not know it’s even an option — which means developers interested in the feature may have to educate users by way of informational tips in their own apps, at first.

The feature is launching into preview, which means Amazon is just now opening up the ability to select developers. Those interested in putting the option to use will have to apply for access and wait to hear back.

Gadgets – TechCrunch