Your Sonos system will stop receiving updates if you have an old device

Smart speaker manufacturer Sonos has announced that the company is going to drop support for some of its products. Sonos stopped selling these devices a few years ago. While nothing lasts forever, dropping support is going to have a lot of implications and shows once again that the connected home isn’t as future-proof as expected.

Sonos points out that 92% of the products that it has ever sold are still in use today. It means that some people are still happily using old Sonos devices even though production has stopped since then.

“However, we’ve now come to a point where some of the oldest products have been stretched to their technical limits in terms of memory and processing power,” the company writes.

If you use a Zone Player, Connect, first-generation Play:5, CR200, Bridge or pre-2015 Connect:Amp, Sonos is basically going to make your Sonos experience worse across the board.

The company is going to stop shipping updates to those devices. If Spotify and Apple Music update their application programming interface in the future, your devices could stop working with those services altogether.

But Sonos has decided that your entire ecosystem of Sonos devices is going to stop receiving updates so that all your devices are on the same firmware version. For instance, if you just bought a Sonos One but you’re still using an old Sonos Play:5, your Sonos One isn’t going to receive updates either.

The company says that you can get a discount if you replace your old device. But it will still cost you some money. It’s also ironic as the company promises a seamless music experience but then requires you to swap out speakers altogether.

Sonos should use this opportunity to rethink its product lineup. Planned obsolescence due to end-of-life is a great business model for sure. But it’s time to think about ways to keep your speakers for 10, 20 or even 30 years.

People in the 1980s would buy beautiful speakers and keep them for decades. Sure, they’d have to add a CD player in their system at some point. But modularity is a great feature.

Sonos should add a computing card slot to its devices. As systems on a chip, Wi-Fi and Bluetooth get faster and more efficient, users should be able to swap out the computing card for a new one without replacing the speaker altogether.

That would be a more environmental-friendly process than bricking old devices with their questionable recycle mode.

Gadgets – TechCrunch

OrCam announces new AI-enabled device for hearing impairment

OrCam is expanding its product lineup with new devices that tackle new use cases. OrCam’s best known device is the OrCam MyEye 2 — a tiny device for people with visual impairment that you clip on your glasses to help you navigate the world around you.

At CES, OrCam announced that the MyEye 2 is getting new features. In addition to being able to point at text and signs to read text aloud, recognize faces and identify objects and money notes, you’ll be able to let the device guide you.

For instance, you can say “what’s in front of me”, the device could tell you that there’s a door. You can then ask to be guided to that door. The MyEye 2 is also getting better at natural language processing for interactive reading sessions.

When it comes to new devices, OrCam is expanding to hearing impairment with the OrCam Hear. It can be particularly useful in loud rooms. The device helps you identify and isolate a speaker’s voice so that you can follow a conversation even in a public space. You pair it with your existing Bluetooth hearing aids.

Finally, OrCam is introducing the OrCam Read, a handheld AI reader. This time, you don’t clip a camera to your glasses. You take the device in your hand and point it at text. The company says it could be particularly useful for people who have reading difficulties due to dyslexia.

CES 2020 coverage - TechCrunch

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Kid-focused STEM device startup Kano sees layoffs as it puts Disney e-device on ice

London-based STEM device maker Kano has confirmed it’s cutting a number of jobs which it claims is part of a restructuring effort to shift focus to “educational computing”.

The job cuts — from 65 to 50 staff — were reported earlier by The Telegraph. Kano founder Alex Stein confirmed in a call with TechCrunch that Kano will have 50 staff going into next year. Although he said the kid-focused learn to code device business is also adding jobs in engineering and design, as well as eliminating other roles as it shifts focus.

He also suggested some of the cuts are seasonal and cyclical — related to getting through the holiday season.

Per Stein, jobs are being taking out as the company moves from building atop the Raspberry Pi platform — where it started, back in 2013, with its crowdfunded DIY computer — to a Windows-based learning platform.

Other factors he pointed to in relation to the layoffs include a new manufacturing setup in China, with a “simpler, larger contract manufacturer”; fewer physical retail outlets to support, with Kano leaning more on Amazon (which he said is “cheaper to support”); fewer dependencies on large partners and agencies, with Stein claiming 18% of US parents with kids aged 6-12 are now familiar with the brand, reducing its marketing overhead; and a desire to shrink the number of corporate managers vs makers on its books as “we’ve seen a stronger response to our first-party Kano products — Computer Kit, Pixel Kit, Motion Sensor Kit — than expected this year”.

“We have brought on some roles that are more focused on this new platform [Kano PC], and some roles that were focused on the Raspberry Pi are no longer with us,” he also told TechCrunch.

Kano unveiled its first Windows-based PC this fall. The 11.6-inch touch-enabled, Intel Atom-powered computer costs $ 300 — which puts it in the ballpark price-range of Google’s Chromebook.

The tech giant has maintained a steady focus on the educational computing market — putting a competitive squeeze on smaller players like Kano who are trying to carve out a business selling their own brand of STEM-focused hardware. Against the Google Goliath, Stein touts factors such as relative repairability and attention to computing performance for the Kano PC (which he claims is “on a par with the Surface Go”), in addition to having now thrown its lot in with rival giant, Microsoft.

“The more and more we got into school environments the more and more we were in conversations with major North American distributors to schools, the more we saw that people wanted that ‘DIY’… product design, they wanted the hackability and extensibility of the kit, they wanted the tools to be open source and manipulable but they also wanted to be able to run Photoshop and to run Class Dashboard and to run Microsoft Office. And so that was when we struck the partnership with Microsoft,” said Stein.

“The Windows computing is packed with content and curriculum for teachers and an integration with Microsoft Teams which requires a different sort of development capability,” he added.

“The roles we’re adding are around subscription, they’re around the computer, building new applications and tools for the computer and continuing to enrich the number of projects that are available for our members now — so we’re doing things like allowing people to connect the sensors in their wands to household IoT device. We’re introducing, over the Christmas period, a new collaborative drawing app.”

According to Stein, Kano is “already seeing demand for 60,000 units in this next calendar year” for its Windows-based PC — which he said is “well beyond what we expect… given the price-point.

Although he did not put a figure on exact sales to date of the Kano PC.

He also confirmed Kano will be dialling back the range of products it offers next year.

It recently emerged that an own-brand camera device, which Kano first trailed back in 2016, will not now be shipping. Stein also told us that another co-branded Disney product they’d been planning for 2020 is being “put back” — with no new date for release as yet.

Stein denied sales have been lacklustre — claiming the current Star Wars and Frozen e-products have “done enough for us”. (While a co-branded Harry Potter e-wand is selling faster than expected, per Stein, who said they had expected to have stock until March but are “selling out”.)

“The reorganization we’ve done has nothing to do with growth and users,” he told us. “We are on track to sell through more units as well as products at a higher average selling price this fiscal year. We’re selling out of Wands when we expected to have stock all the way to March. We have more pre-launch demand for the Kano PC than anything we’ve ever done.”

Of the additional co-branded Disney e-product which is being delayed — and may not now launch at all next year, Stein told us: “The fact is we’re in negotiations with Disney around this — and around the timing of it. Given that we’re not certain we’re going to be doing it in 2020 some of the contractor roles in particular that we brought on to do the licensing sign off pieces, to develop some of the content around those brands, some of the apparatus set up to manage those partnerships — we don’t need any more.”

“We introduced three new hardware SKUs this year. I don’t think we’ll do three new hardware SKUs next year,” he added, confirming the intention is to trim the number of device launches in 2020 to focus on the Kano PC.

One source we spoke to suggested Kano is considering sunsetting its partner strategy entirely. However Stein did not go that far in his comments to us.

“We’ve been riding a certain bear for a few years. We’re jumping to a new bear. That’s always going to create a bit of exhilaration. But I think this is a place of real promise,” was how he couched the pivot.

“I think what Kano does better than anyone else in the world is crafting an experience around technology that opens up its attributes to a wider audience,” Stein also said when asked whether hardware or software will be its main focus going forward. “The hardware element is crucial and beautiful and we make some of the world’s most interesting dynamic physical products. It’s an often told story that hardware’s very hard and is brutal — and yeah, because you get it right you change the fabric of society.

“It’s hard for me to draw a line between hardware and software for the business because we’ve always been asked that and seven years into the business we’ve found the greatest things that people do with the products… it’s always when there’s a combination of the two. So we’re proud that we’re good at combining the two and we’re going to continue to do it.”

The STEM device space has been going through bumpy times in recent years as early hype and investment has failed to translate into sustained revenues at every twist and turn.

The category is certainly filled with challenges — from low barrier to entry leading to plentiful (if varied quality) competition, to the demands of building safe, robust and appealing products for (fickle) kids that tightly and reliably integrate hardware and software, to checking all the relevant boxes and processes to win over teachers and support schools’ curriculum requirements that’s essential for selling direct to the education market.

Given so many demands on STEM device makers it’s not surprising this year has seen a number of these startups exiting to other players and/or larger electronics makers — such as Sphero picking up littleBits.

A couple of years ago Sphero went through its own pivot out of selling co-branded Disney ‘learn to code’ gizmos to zoom in on the education space.

While another UK-based STEM device maker — pi-top — has also been through several rounds of layoffs recently, apparently as part of its own pivot to the US edtech market.

More consolidation in the category seems highly likely. And given the new relationship between Kano and Microsoft joining Redmond via acquisition may be the obvious end point for the startup.

Per the Telegraph’s report, Kano is in the process of looking to raise more funding. However Stein did not comment when asked to confirm the company’s funding situation.

The startup last reported a raise just over two years ago — when it closed a $ 28M Series B round led by Thames Trust and Breyer Capital. Index Ventures, the Stanford Engineering Venture Fund, LocalGlobe, Marc Benioff, John Makinson, Collaborative Fund, Triple Point Capital, and Barclays also participated.

TechCrunch’s Ingrid Lunden contributed to this report 

Gadgets – TechCrunch

Many smart home device makers still won’t say if they give your data to the government

A year ago, we asked some of the most prominent smart home device makers if they have given customer data to governments. The results were mixed.

The big three smart home device makers — Amazon, Facebook and Google (which includes Nest) — all disclosed in their transparency reports if and when governments demand customer data. Apple said it didn’t need a report, as the data it collects was anonymized.

As for the rest, none had published their government data-demand figures.

In the year that’s past, the smart home market has grown rapidly, but the remaining device makers have made little to no progress on disclosing their figures. And in some cases, it got worse.

Smart home and other internet-connected devices may be convenient and accessible, but they collect vast amounts of information on you and your home. Smart locks know when someone enters your house, and smart doorbells can capture their face. Smart TVs know which programs you watch and some smart speakers know what you’re interested in. Many smart devices collect data when they’re not in use — and some collect data points you may not even think about, like your wireless network information, for example — and send them back to the manufacturers, ostensibly to make the gadgets — and your home — smarter.

Because the data is stored in the cloud by the devices manufacturers, law enforcement and government agencies can demand those companies turn over that data to solve crimes.

But as the amount of data collection increases, companies are not being transparent about the data demands they receive. All we have are anecdotal reports — and there are plenty: Police obtained Amazon Echo data to help solve a murder; Fitbit turned over data that was used to charge a man with murder; Samsung helped catch a sex predator who watched child abuse imagery; Nest gave up surveillance footage to help jail gang members; and recent reporting on Amazon-owned Ring shows close links between the smart home device maker and law enforcement.

Here’s what we found.

Smart lock and doorbell maker August gave the exact same statement as last year, that it “does not currently have a transparency report and we have never received any National Security Letters or orders for user content or non-content information under the Foreign Intelligence Surveillance Act (FISA).” But August spokesperson Stephanie Ng would not comment on the number of non-national security requests — subpoenas, warrants and court orders — that the company has received, only that it complies with “all laws” when it receives a legal demand.

Roomba maker iRobot said, as it did last year, that it has “not received” any government demands for data. “iRobot does not plan to issue a transparency report at this time,” but it may consider publishing a report “should iRobot receive a government request for customer data.”

Arlo, a former Netgear smart home division that spun out in 2018, did not respond to a request for comment. Netgear, which still has some smart home technology, said it does “not publicly disclose a transparency report.”

Amazon-owned Ring, whose cooperation with law enforcement has drawn ire from lawmakers and faced questions over its ability to protect users’ privacy, said last year it planned to release a transparency report in the future, but did not say when. This time around, Ring spokesperson Yassi Shahmiri would not comment and stopped responding to repeated follow-up emails.

Honeywell spokesperson Megan McGovern would not comment and referred questions to Resideo, the smart home division Honeywell spun out a year ago. Resideo’s Bruce Anderson did not comment.

And just as last year, Samsung, a maker of smart devices and internet-connected televisions and other appliances, also did not respond to a request for comment.

On the whole, the companies’ responses were largely the same as last year.

But smart switch and sensor maker Ecobee, which last year promised to publish a transparency report “at the end of 2018,” did not follow through with its promise. When we asked why, Ecobee spokesperson Kristen Johnson did not respond to repeated requests for comment.

Based on the best available data, August, iRobot, Ring and the rest of the smart home device makers have hundreds of millions of users and customers around the world, with the potential to give governments vast troves of data — and users and customers are none the wiser.

Transparency reports may not be perfect, and some are less transparent than others. But if big companies — even after bruising headlines and claims of co-operation with surveillance states — disclose their figures, there’s little excuse for the smaller companies.

This time around, some companies fared better than their rivals. But for anyone mindful of their privacy, you can — and should — expect better.

Gadgets – TechCrunch

Artiphon launches a Kickstarter campaign for its new musical device Orba

Artiphon, the startup that previously raised more than $ 1 million on Kickstarter for a device called the Instrument 1, has launched a new campaign for its latest invention, Orba.

Co-founder and CEO Mike Butera said the Instrument 1 and Orba share “the same DNA,” namely his vision to help music-making become more accessible to everyone, regardless of training or experience.

“I want beginners to feel like pros, but also for pros to feel like beginners again,” Butera told me. “For me, this is just the next step in how we do that.”

With Orba, the Artiphon team has created something that’s smaller and more affordable than the Instrument 1 (which the company still plans to support), and that allows its owner to accomplish more without any software. Butera described it as “a radical simplification of what an instrument can be.”

Orba is a circular device that you can hold in one or two hands — Butera said his team was thinking about game controllers, but also “grapefruits and bowls of miso soup.”

The simplicity comes from the fact that the device’s surface is divided into only eight touch pads — but thanks to Orba’s different modes (drum, bass, chord and lead), plus a variety of touch and motion sensors, you can tap, stroke and shake it to make a wide range of different sounds.

You can play Orba on its own by using the on-board synth, or you can connect it to the Orba app, and to other music software like GarageBand.

Artiphon plans to ship the first Orba devices in April of next year. They will eventually cost $ 99, but they’re currently available through Kickstarter as a $ 79 early bird special. (Once the early bird runs out, Orba will still be discounted at $ 89 for Kickstarter backers.) Artiphon is looking to raise $ 50,000 through this campaign — it’s already halfway there as I write this.

As for why Artiphon still crowdfunding after raising a seed round earlier this year, Butera said the campaign is “not really about finding the right investors, it’s about finding the right customers.”

He added, “I think it’s just responsible for the product designer to go straight to the customer.”

Gadgets – TechCrunch